Unhappy Customers Personal Statement Example | Topics and Well Written Essays - 750 words

Unhappy Customers - Personal Statement Example Unhappy customers On the other hand a satisfied customer pulls number of other customers towards the organization and service. Customers help defining success in a way that they set benchmarks for what is in demand, and things that need to be avoided or are out of date. For them its more about quality than the costs, they are willing to pay more for comfort and quality rather than low quality and more hassle of repair and low productivity. The policies so made should be customer centric. Customers’ response is related to the online sales and services as well as the physical world businesses responses. A relationship matrix can be defined in this way to identify all the factors and benefits that may be achieved through successful implementation of customer response and satisfaction. A prime example in this regard was seen when a musician had his guitar damaged in an aero plane flight and when the compensation was demanded, it was not provided; the same musician went on to make a song on the Unit ed Airlines services and this incident and ended up with millions of views to his video and song, this earned the company a bad name, and in the end they had to apologize and provide compensation, all to customer dissatisfaction (Cheryl Hamilton 2010). Customer Relationship Management is an approach towards establishing a relationship with the customers and working to their satisfaction and demand, in other words, a key to success. C.R.M stresses upon focusing on individual customer rather than masses, this helps knowing the customer behavior, the past experiences. The entire process would focus on the manufacturing strategy, the services to be provided after the product is prepared. Customer identification, differentiation, and personalization are few important terms and phenomena that need to be taken into consideration while dealing with the customers since every customer has a different taste than other, and so is the demand and requirement. The differentiation aspect helps identifying the customers that are more regular, have larger stakes on hold, and are slightly sensitive to the subject and services, and since all resources might not be available every time, implementing them at the right place and towards the right custome r becomes important. Paretho Principle is another similar concept related to the customer response. It is also known as the 80-20 rule, and according to it, the 20 percent customers that makes up for 80 percent of the sales. It is being stated that cost of making a new customer is far higher than retaining one. Even the 5 percent customers retained, results in 25 percent increase in overall productivity of an organization (Ronald S.Swift 2001). Besides customer satisfaction the individual characteristic of the product or service defines the rate of customer turnover from any company or brand. Customer response is considered a Key performance Indicator (K.P.I) and based on its value; the company’s performance is measured in the marketing world. Surveys are being conducted about particular product or service, or the overall experience of the customers with the company, based on their response in the rating scale, further strategies are being devised that helps molding the struc ture of company according to the need of customers. A company must be open to claims, and repairs, however the best policy is to prevent rather than repair, it helps in many ways, not

Paper does not have a topic you have to pick it yourself Essay

Paper does not have a topic you have to pick it yourself - Essay Example t is similar because both the poem and the Memoir present aspects of life which have not been discovered by many, this paper will shed more light upon the similarities between the two. The poem has hidden meaning in it; the literal meaning of the poem is very easy to understand. A traveler reaches a fork in the road and is discombobulated because the road shows the traveler two choices, the traveler after much thinking, chooses the road less travelled by people. The figurative meaning of the poem reflects upon the choices that we make in our lives. We can either choose a road which is very frequently chosen by other people or we can choose to walk on a road which is hardly chosen by other people. After making our choice, we would always have regrets because the road not taken would always force us to think about the endless possibilities. This is what the poem is all about and this poem is really popular, Robert Frost became a household name because of this poem. Aria is also very similar because it presents aspects that only very few have experienced in their lives; this is exactly how they are similar. The Road not Taken suggests that the poet took the less trav elled road and in Aria also the readers get to see something very similar. Rodriguez who is the main character in Aria feels very comfortable and safe growing up in his neighborhood, the Spanish neighborhood of his is really noisy and disturbing but he finds solace, similarly in Road not Taken the poet suggests that not many take the road not taken because they are comfortable doing what others do, this is again a very big similarity between the two. â€Å"When I went up to look at my grandmother, I saw her through the haze of a veil draped over the open lid of the casket. Her face looked calm-but distant and unyielding to love. It was not the face I remembered seeing most often. It was the face she made in public when the clerk at Safeway asked her some question and I would need to respond. It was her

Analysis Of Literary Studies

Analysis Of Literary Studies Amputation in poem is actually a metaphor of the doom on Dacca gauzes. Furthermore it also represents the similar fate of all rare art works. The author in the dark represents the young in modern society and his grandmother in the open is representative of people in old days Amputation is to weavers what the agony of missing the old things is to grandmother, which is like the air saturated with sorrow and pain. The old, with the high tempo of modern life, are not ready for getting used to the ever-changing society. Not only art works are turning to new forms and having a variety of styles in which modern elements can be found, but things except art are also changing totally. So the elderly prefer living in their memories grief yet full of graceful and sadness added with sweet. In the poem grandmothers saying No one knows what it was to wear or touch that cloth just tell readers how lonely she was. No one could understand why she treasured those transparent Dacca gauzes in the bottom of her heart so much. And the young seldom accurately estimated the value of those invaluable art works. So grandmother had to put down her words such as heirloom sari and genuine. Years later when heirloom sari tore, nieces and daughters-in-law inherited all those beautiful handkerchiefs made from the torn Dacca gauzes. How excited these successors should have been at the time they received heirlooms. Never. Those handkerchiefs too now lost. As for the young, amputation is a metaphor of a fair way for them to success the treasure from their ancestors and also it is a lively symbol of their attitude towards these old precious treasures. Especially when we refer to various forms of art which are loved by people in different age groups, we can easily find that there is a totally difference among their preference. The young, looking for pleasure, indulge themselves in the moment of blink while the old, searching for old feelings, enjoy the perpetuity of delicacy and beauty. So the old learned to face the increasingly changing reality towards everything despite their difficulty in getting used to it while the young pursuit new things which belong to the modern world even though they get ready to hear what their grandparents say about the past. Finally a picturesque setting of the due-starched morning once again is providing to us. Grandmother has been pulling the muslins through her wing. Literary studies à ¢Ã¢â‚¬ ¦Ã‚ ¡ The story of Williamsons mysterious disappearance made by Ambrose Bierce known for his satirical lexicon tells the issues of American society in pre-Civil War. That is peoples inward fear under the disoriented society with the unbalance between rigorous yet imperfect law system and seemingly harmonious yet cold social order. People, on their own stand, reacted in various ways when they are witnessing the disappearance of William. And the court must to make sure that whether Mr. William was gone before his estate was distributed according to law. The characters all forgot to tell something and the mystery of disappearance remained, from which the metaphor is the disappearing memory of the slavery in the endless American history. In a nut shell, the truism about the relation between law and social order is that there is a functional gap between them despite they never isolated from each other. As a tool used to serve regime, the ruling class rely on it to keep the social order well within a certain scope. However law only compensates for the darkness of a society as it is drafted by men who were hampered by the culture of their time. Linguistics à ¢Ã¢â‚¬ ¦Ã‚   What metonymy is that figure of speech in which a word or expression normally or strictly used of one thing is used of something physically or otherwise associated with it. And from the book Metaphors We Live By written by Lakoff and Johnson in 1980 we can learn that metonymy is a cognitive process which involves conceptual mapping and reference point phenomena. The expansion meaning of the word log is to meet the cognitive need when people develop vocabulary system. At first the word log was used as a noun to describe a bulky mass of wood. When we use a semantic triangle [1] to explain this, it is easy for us to understand the changes of the meaning and usage of this word. Concept Symbol Things [1] Semantic triangle From the original concept of log we firstly refer to the symbol of something natural or raw. As a result, things such as an unhewn portion of a felled tree and firewood were related with that symbol. In 1574 an apparatus used as an indicator of the rate of ships motion was called log because the apparatus was of a thin quadrant of wood which had some similar qualities of firewood. To expand the meaning from indicator to measurement unit, the concept of a vessel occurred in the year 1883. Then the word log-board occurred as it was also related to a ships log. Continually the meaning expanded to journal as it was the content of log-board. At last log represented any progress or performance of something in the order considered logically right as log had ever had the meaning of an apparatus for ascertaining the rate of a ships motion. Except all talked above, there is another kind of change which commonly occur in metonymy. That is change in part of speech which is considered as grammatical metonymy. We can see that the word log can use as a verb when people want to express the meaning such as opening or terminating a time-shared system such as database or email on computer. Translation 1. A) The topic of this essay is as follows: Education in America has its unique purpose for serving the American social system not for others, so it is totally successful within the U.S. community. It is never too late to reach a conclusion and take action before we are clear about the accurate definition of the success of education. So please give a second thought when this topic about the success of American education runs into your eyes, neither becoming so elated with cheers and applauses nor coming into immediate searing criticism with anger and frown on your face. The author argued in this article that on one hand philosophers, scientists and engineers are produced in the U.S. education system. On the other hand it also turns the other large group of people into the superficial, the ones pursing dazzling things in the torrent of fashion, the eye-blinded who are vulnerable to manipulation and the idiots at the annual peak of shopping mania, which are all required in the money-oriented capitalism economies. B) Social-cultural sensitivity and cross-cultural awareness are required for translator especially when they do some translation of advertisement. What information a company wants to tell consumers in foreign markets can easily be distorted by mistranslation. So I will translate that slogan as follow: B. TT1 is a direct translation of the Source Text. However TT2 is not because it is translated with more considering about the culture of target reader. As a saying in china, the sentence in TT2 is easier for Chinese to understand and smoke in the ST must be translated into wind and fire should also be translated into white water as this is a kind of faithfulness in Chinese culture. When we do translation, we should develop our awareness of the dialectic relationship between Chinese and English C Translation is a loyal recurrence of the beauty of the origins when we translate the art works and we should pay more attention to the effectiveness of the translated words and sentences especially when we do translation of the writings except for literary work. An ideal translator should be a person who is both loyal to the original and is palatable to its target audience. However this is difficult sometimes especially when we translate works written in the years far from now or when we meet the cultural difference among different language systems. So keeping the balance between faithfulness in the text sources and service for target readers are the core issues concerning translation studies.

Cirrhosis Essay -- science

Cirrhosis Cirrhosis is a serious disease of the liver where scar tissue replaces normal healthy tissue, and affects the function and structure of the liver. Liver, which is the largest organ in the body, has a vital roles which are important to keep the body functioning well. Liver makes proteins and enzymes that regulate blood clotting. It also regulates cholesterol and stores the energy. In addition, the liver removes poisons from the blood. 30% of cirrhosis's victims are diagnosed will remain alive for 5 years. Cirrhosis can be defined regarding its causes, symptoms, diagnosis, and treatment. Cirrhosis has many causes, although the most common ones are alcoholism and chronic viral hepatitis B, and C. Cirrhosis can develop as a result of consuming alcohol varying from person to person depending on the amount and regularity of intake. Chronic viral hepatitis B and hepatitis C are also a major cause of cirrhosis, while the hepatitis A does not cause cirrhosis. Hepatitis B, which is the most common in Africa and Asia, causes inflammation and injury of the liver can lead to cirrhosis. Hepatitis C, which is the most common found in Europe and the U.S, works in the same manner as hepatitis B in damaging the liver. Further cause of cirrhosis is the primary biliary cirrhosis (PBC) which is commonly found in women. PBC is caused by disorder of the immune system. Normally, liver produces a bile, which is carried via the bile ducts to the intestines to digest food while in PBC...

Is It Ethical or Not? Essay

This study examined the ethical aspect of human cloning. By considering the promises and perils which it could bring to mankind as well as by scrutinizing the arguments of both supporters and opponents of employment of human cloning the study tried to define whether human cloning can be regarded as unethical procedure. The argumentation considered in the study testifies that there is not unanimous consent among the scholars as to ethical justifiability of human cloning, although the most scepticism of its opponents could be easily rebutted. In sum, the study demonstrated that human cloning can and has to be regarded as ethical procedure provided that it is properly used, as it promises substantial advantages in treating infertility, in transplantology and other branches of medical science. On February 22, 1997, the news that scientists had cloned an adult animal – the sheep Dolly – spread round the globe (Cantrell, 1998, p. 69). Unsurprisingly, as the possibility of cloning humans emerged on the horizon, people were worrying about the morality of using the new technology. Then and now they have been anxious about the ethical borders that might be crossed when duplicate humans can be produced by separating the cells of a newly fertilized human egg or, in the more distant future, by creating a zygote from an existing person’s genetic material. When Dolly’s birth was announced, countries throughout the world had already initiated efforts to prohibit human cloning. Australia, Denmark, United Kingdom, Germany, and Spain are among the countries outlawing human cloning (Walters, 2004, p. 5). Opposition came from other groups, including the World Health Organization, numerous religious bodies such as the Vatican, and even the American Society of Reproductive Medicine. Outlawed in one way or another by numerous nations, damned by the General Assembly of the World Health Organization as â€Å"ethically unacceptable and contrary to human integrity and morality†, prohibited by the European Commission with its Biotechnology Patents Directive, by the Council of Europe with its Bioethics Convention, and by UNESCO with its Declaration on the Human Genome and Human Rights, without a doubt human cloning received massive disapproval (Gillon, 2001, p. 184). But not all scholars agreed with those conclusions and many did not support such rapid passing of banning legislations on human cloning (Childress, 2003, p. 17). The purpose of this study is to reveal whether human cloning is really unethical as the public opinion and most governments consider it. Toward this end we will investigate the advantages and weaknesses of human cloning, explore carefully the arguments of both advocates and opponents of it, consider possible consequences of human cloning implementation in our life, and make the conclusions. For an entire planet standing at a critical crossroads, cloning offers both promises and perils. For humans the promises extend into all sorts of possibilities, such as finding drugs that would alleviate serious diseases, cultivating one’s own bone marrow as well as solid organs for transplantation, and genetically altering animals such as pigs in order to provide perfectly compatible organs for transplantation into humans. As an extension of reproductive techniques, the possibilities in human cloning promise ways both to relieve infertility and to prevent the transmission of genetic diseases (Brannigan, 2001b, p. 241). There are also disturbing possibilities, particularly when we consider what is traditionally regarded as the nucleus of society – the family, for which enough radical changes have already taken place in the past century. As we have moved into the twenty-first century, human cloning may pose the ultimate challenge to our notions of family, and its possibilities pose special hazards because the field of reproductive technology is without any real government regulation or oversight. And extreme caution will be needed to prevent the kind of profiteering that human cloning may engender (McGee, 2000, p. 267). Indeed, human cloning profoundly challenges our deepest and most cherished beliefs about what it means to be human. It impressively duns mankind of the radical nature of the connection between ontology and morality. The questions raised by human cloning reveal all the more plainly the intimate rapport among matters of identity, meaning, and morality.

“Utopia is no place”. How does the Utopian and dystopian fiction you have studied present the possibility of perfection

â€Å"It is the dream of a just society, which seems to haunt the human imagination ineradicably and in all ages†1. But â€Å"absolute purity, absolute justice, absolute logic and perfection are beyond human achievement†2. Composers such as More, Orwell, Huxley and Atwood use different avenues and techniques to explore this idea of perfection and its feasibility on earth with the human race. Utopian and dystopian fiction comprises a broad selection of texts; but in the narrowest definition any text in which the composer proposes an ideal or nightmarish world or society. The literary cannons of Utopian and Dystopian fiction include: Plato's Republic, Thomas More and his Utopia – responsible for both the generic name and genre creation; Aldous Huxley's Brave New World; George Orwell's 1984 and Animal Farm; And Marget Atwoods's Hand Maid's Tale. Within each text composers use different presentations of the ‘ideal' society to highlight the achievability and desirability of perfection. Utopia is a story, to be discovered only by trespassing onto an unknown voyage of exploration by Raphael Hythloday, More's fictional protagonist. Utopia is a â€Å"prototypical sociological and anthropological study†3 into humanity. In book II, More ‘records' Raphael's account of life in Utopia as he ‘experienced it'. He presents a prescriptive report of social structures of Utopia – contrasting it, in the minds of the responders, with his earlier discussions in Book I of the â€Å"sorry state of the realm of England†. Utopia ends, first with a rousing flourish by Hythloday in which he claims Utopia to be the most perfect of societies, followed by More's assessment that many Utopian policies are absurd, though there are some he would â€Å"like to see adopted in Europe†4. Utopia sits in the span between worldly pragmatism and philosophical idealism. It is a working society in which there is no evil, but the book can offer no means by which an existing society might be transformed into a Utopian model. Although Utopia is sceptical of aspects of the Utopian society it is still marked by the authors' faith in science, reason, and progress. Later works of Utopian fiction saw a shift towards a more pessimistic and cynical view of man, generating the term dystopian fiction. This has become synonymous with 1984; Brave New World and Handmaids Tale. 1984 is â€Å"a utopia in the form of a novel†5 – meaning like More's its inception is at a fantastical ‘no place'. Orwell's Eurasia began with a vision of â€Å"a glittering antiseptic world of glass and steel and snow-white concrete†6 but quickly turned to a totalitarian nightmarish state where even the freedom to say, â€Å"two plus two make four† corroded by the Party, where â€Å"War is Peace† â€Å"Freedom is Slavery† and â€Å"Ignorance is Strength† Orwell presents a bleak picture of a society whose aim at perfection has completely eroded individual rights and freedom. A society where the state wields â€Å"power for powers sake† and truth and trust are a distant hallucination. The society is marked by fear of â€Å"vaporisation† and â€Å"un-person[ification]†, where individual's movements and thoughts are constantly monitored and controlled by the Party. He also uses the very powerful ending of the book with Winston's betrayal of Julia, as the final testament to human will. He shows us that â€Å"to talk about the need for perfection in man is to talk about the need for another species†7 – that â€Å"perfection is not part of the human essence†8 Orwell's negativity is paralleled by Huxley's Brave New World, a utopian future based on science and technology where forced conformity is exchanged with eugenics and hypnopaedia conditioning. Huxley uses his characters and plots as â€Å"purveyors of truth† reverberating his disillusionment with society and its values. His cynicism and profound pessimism of humanity â€Å"Human beings are given free will in order to choose between insanity on the one hand and lunacy on the other† is also widely reflected within the text. His vision of ‘perfection' sees the attrition of individuality for the sake of stability requiring the sacrifice of art, science, and religion. Individuality is not only repressed it's exterminated before and after birth through various forms of conditioning. He too, like Orwell, concludes his composition with disquieting statement regarding human will, with John's submission to World State society leading to his suicide. Atwood uses the Republic of Gilead, a totalitarian and theocratic state, to also make a comment upon society's flaws. Dangerously low reproduction rate leads to a society with very definitive class distinctions – the elites, the Marthas and the handmaids – the vessels assigned to produce fruit for the infertile elites. Atwood suggests, people will endure oppression willingly as long as they receive some slight amount of power or freedom – â€Å"truly amazing, what people can get used to, as long as there are a few compensations† and this passivity is the factor which enables the formation of totalitarian states. Again testifying to the limitations of the human character. However Atwood unlike Orwell and Huxley moves towards a heterotopic state at the end of the novel with the protagonist being whisked away to the underground by Nick signifying remnants of hope for humanity. Composers have often within their compositions addressed the human desire for perfection. But â€Å"numerous works of modern literature have been suspicious not only of the possibility of utopia, but of its very desirability† 9 By reflecting on â€Å"disastrous opposite†10 resulting form trying to implement utopia on a grand scale composers have highlighted that â€Å"Perhaps the greatest utopia would be if we could all realize that no utopia is possible.†